Beacon Light Enterprise provides a 7-calendar-day refund request period for eligible transactions, subject to the terms and conditions described below.
1. Seven-Day Refund Request Period
Customers may submit an eligible refund request within seven (7) calendar days of the original payment date.
The seven-day period is a refund-request period and does not constitute an automatic guarantee that a refund will be approved.
2. Refund Review
Each refund request will be reviewed individually.
The review may consider:
- The nature of the service
- Work already performed
- Deliverables already completed
- Costs already incurred
- The applicable invoice
- Proposal
- Service agreement
- Statement of work
- Other applicable transaction-specific terms
3. Services That May Be Ineligible
Services that have already been fully performed may be ineligible for a refund.
Completed deliverables may also be ineligible for a refund.
Fees that were clearly disclosed as non-refundable before purchase may be ineligible for refund, subject to applicable law and the governing agreement.
4. How to Request a Refund
To request a refund, the customer must contact Beacon Light Enterprise through the customer-service contact information published on the website.
The refund request should include:
- Customer name
- Transaction or invoice information
- Date of payment
- Reason for the refund request
- Relevant supporting information
Providing complete information can help Beacon Light Enterprise review the request efficiently.
5. Refund Approval
A refund request is not automatically approved merely because it was submitted within seven (7) calendar days.
Each request will be evaluated based on the applicable circumstances and transaction terms.
If a refund is approved, it will generally be issued to the original payment method.
6. Refund Processing Time
The time required for an approved refund to appear in the customer’s account is controlled in part by the applicable payment processor and financial institution.
Beacon Light Enterprise cannot control processing times imposed by third-party payment providers or financial institutions.
7. Cancellation Requests
Customers should submit cancellation requests as soon as possible using the published customer-service contact information.
Cancellation does not automatically create a right to a refund.
Any refund request connected with a cancellation remains subject to:
- The seven (7) calendar-day refund-request period
- Applicable service terms
- The applicable invoice, proposal, service agreement, or statement of work
8. Cancellation After Work Has Begun
Cancellation after work has begun may remain subject to charges for:
- Services already performed
- Non-recoverable costs
provided that such terms were properly disclosed and are permitted by applicable law.
9. Applicable Agreements
Where a customer has entered into an invoice, proposal, service agreement, statement of work, or other written agreement, the applicable transaction-specific terms may also govern refund and cancellation rights.
10. Applicable Law
Nothing in this Refund & Cancellation Policy is intended to remove or restrict rights provided to customers under applicable law.
Consumer-protection laws, contractual obligations, card-network rules, or other legal requirements may provide customers with additional rights that cannot be waived by a website policy.
11. Contact
To submit a refund or cancellation request, please contact Beacon Light Enterprise using the customer-service contact information published on this website.